Frequently Asked Questions:
What is UnlockMySIM?
UnlockMySIM (UMS) is a special SIM card that will unlock any iPhone to be used on any GSM compatible network carrier in the world.
How does it work?
Contrary to IMEI unlocking, which unlocks a phone at server level permanently, UnlockMySIM’s SIM card technology provides an alternative unlocking mechanism when remote IMEI unlocking is not possible.
What are UnlockMySIM’s main features?
- – Compatible with all Phones!
- – Simple Step by Step Instructions
- – SIM only necessary for unlocking! No need to keep it inside.
- – Standard SIM, Micro SIM and Nano SIM Compatible!
- – Full Phone Functionality, 3G/4G Data
- – No installation or complex procedures.
- – Permanent unlocking and future-proof upgrade procedure. Simply follow the initial instructions if you decide to upgrade or restore your phone.
- – Fast and Safe delivery using Shipping Express
Online 24×7 Support via Email, Chat and HelpDesk
Is my Phone permanently unlocked?
Yes! Once you follow the unlocking instructions with the included SIM card, you will be able to remove the UMS and use your intended SIM card.
If you need to upgrade or restore your phone in the future, simply follow the instructions again to reapply the unlocking.
IMPORTANT: Valid for phone example (Apple,Samsung, HTC,Huawei……) you can probably use your Phone with the UnlockMySIM Card in a country different to that of the original operator without any problems. However, we cannot guarantee it will work or the connectivity won’t be lost in the future due to being blacklisted.
What operators are supported?
Your phone will work on any GSM network.
What warranty is offered with the UMS?
Unlock-Extra guarantees UMS will work with all Phone models. Our customer support team is also available 7 days a week if you ever need assistance or instructions on how to reconfigure the card.
No other unlocking company or online business provides their customers with such comprehensive pre- and post sales support.
The UnlockMySIM card has a one-year guarantee which includes:
- – A replacement for a defective card as long as it is not due to misuse or normal wear-and-tear. We will require video proof of the malfunction during the first six months or that you return the product to us after the sixth month but not exceeding a year after the card was received.
- – A full refund for the amount paid once the product has been returned to Unlock-Extra and we have been able to verify that the malfunction is not due to misuse or poor handling.
- – A refund for any reason as long as the card is returned to Unlock-Extra. In these cases, we will refund the amount paid for the product but not the shipping costs.
We’re just a click away to help out with configuration issue or any additional questions! Please check out our UMS support in live chat For details